“Honestly? I would tell them to shop somewhere else.”
Cohen said she received no communication. Please visit our store in Saint Louis at 1585 S Brentwood Blvd or give us a call at (314) 785-1030. Other customer have reported receiving warnings about high return rates. Nordstrom Rack features styles from Nike, adidas, Joe's Jeans, Calvin Klein, Madewell, Zella and more Nordstrom Rack has been serving customers for over 40 years, offering many of the same brands and trends as Nordstrom for less. These situations may ultimately end with the decision that we can no longer serve those customers.”Ĭohen said she would have appreciated a warning before her account was deactivated. “In rare instances, we feel a customer isn’t being fair with us, either by regularly abusing our approach to refunds, or by having an unusually high rate of returns.
I’m a working mother and I have very picky children who are very picky with the clothes that they wear,'” Cohen said.Ĭohen said the customer service representative told her there was nothing in company policy about the deactivations, but the return policy on states, in part: I told him ‘I have children, I have kids. Meaning, you’ll have to show them that and the cashier will enter a. The coupon works a little different than your traditional coupon. If you have the actual Nordstrom Rack app at the home you’ll also see it. “I just felt like I was being violated and discriminated against because I’m a working mom and I have children.”Ĭohen said she was irate when she found out, and feels she was discriminated against by being a working mom. On the HauteLook app, at the bottom where it says Nordstrom Rack, go there and at the very top you’ll see the coupon. She said a call to Nordstrom Rack customer service revealed that the company chose to end her account because she had returned 95 percent of her purchases in the last two years. MELVILLE, NY - A Melville mom of two said she’s been banned from shopping online at Nordstrom Rack or its sister site, HauteLook, because of a high rate of returns.Įrin Cohen said she discovered her account was deactivated when she went to buy her daughter a winter coat on and couldn’t log in. Please look at the time stamp on the story to see when it was last updated. This card earns two Nordstrom Rewards points per dollar and carries an interest rate of 23.90 APR. Stores affiliated with Nordstrom include Nordstrom Rack, HauteLook and Trunk Club. This is an archived article and the information in the article may be outdated. The Nordstrom retail card is only accepted at Nordstrom and its related stores for online and in-store purchases.